Privacy Policy

Welcome to the privacy policy of Citizen Auto Components P Ltd ("we," "our," "us"). We value your privacy and are committed to protecting your personal information. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.citizencomponents.com, engage with our services, or communicate with us.

1. Information We Collect

We may collect various types of personal information depending on how you interact with our website and services:

1.1 Personal Information:

• Contact Details: Name, email address, phone number, postal address.
• Account Information: Username, password, and other registration details.
• Communication Records: Information from customer support inquiries and other correspondence.

1.2 Technical Information:

• Log Data: IP address, browser type, operating system, access times, and referring URLs.
• Usage Data: Information on how you navigate and use our website, such as pages viewed, links clicked, and time spent on our site.
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies to enhance your online experience.

2. How We Use Your Information

We use the collected information for the following purposes:

2.1 Service Delivery and Improvement:

• To operate, maintain, and improve our website and services.
• To process and manage your orders, payments, and deliveries.
• To provide customer support and address your inquiries.

2.2 Communication:

• To send administrative information, such as order confirmations and updates.
• To send promotional materials, newsletters, and marketing communications if you opt-in.

2.3 Legal and Compliance:

• To comply with legal obligations and regulatory requirements.
• To protect against, investigate, and deter fraudulent, unauthorized, or illegal activities.

2.4 Analytics and Personalization:

• To analyze website usage and trends to improve our offerings.
• To personalize your experience based on your preferences and interactions.

3. Sharing Your Information

We do not sell your personal information. However, we may share your information in the following circumstances:

3.1 Service Providers:

• With third-party service providers who assist us in operating our website, conducting business, and providing services to you. These providers are obligated to protect your information and use it only for the agreed-upon purposes.

3.2 Legal Obligations:

• To comply with legal processes, court orders, or regulatory requirements.
• To protect our rights, privacy, safety, or property and that of our users or the public.

3.3 Business Transfers:

• In connection with a merger, acquisition, or sale of all or a portion of our assets. In such cases, your personal information may be transferred to the acquiring entity.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, or destruction. However, please be aware that no method of data transmission or storage is completely secure.

5. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.

6. Your Rights

You have the following rights concerning your personal information:

6.1 Access: You can request access to the personal information we hold about you.

6.2 Correction: You can request corrections to your personal information if it is inaccurate or incomplete.

6.3 Deletion: You can request the deletion of your personal information under certain conditions.

6.4 Objection: You can object to the processing of your personal information for certain purposes.

6.5 Data Portability: You can request the transfer of your personal information to another organization.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect and use personal information about you, including to serve interest-based advertising. You can manage your cookie preferences through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes by posting the new policy on our website with a revised effective date. We encourage you to review this policy regularly.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Citizen Auto Components Private Limited

E-599, Focal Point Phase-7, Ludhiana,

Punjab-141010
Email: info@citizencomponents.com

Thank you for trusting Citizen Auto Components P Ltd with your personal information. We are committed to ensuring your data is safe and secure.